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I’m a Member

Log-In/Register to My Member Portal – www.MyMemberPortal.com

How Does it Work?

To start using your benefits please follow the Step by step instructions below.

Why Should I Use This Card? For What?

Welcome to the :DP HealthNow Members area. With the :DP HealthNow card, you now have 24/7 access to a doctor over the phone or online video all without a consult fee. To learn more about this benefit as well as those included within your own program, please click here (www.MyMemberPortal.com) to access your member portal.

DOCTORS BY PHONE FROM TELADOC™

Highlights:

  • Talk to a doctor anytime for FREE.
  • 24/7/365 access to a doctor online or by phone
  • Fast treatment - Teladoc doctors respond within 16 minutes, on average
  • Talk to a Teladoc doctor from anywhere: at home, work, or while traveling
  • Save money by avoiding expensive urgent care or ER visits

Call Teladoc:

  • When you need care now
  • If you're considering the ER or urgent care center for non-emergency issues
  • On vacation, on a business trip, or away from home
  • For short-term prescription refills
  • Teladoc consultations are free

Teladoc treats conditions like:

  • Bronchitis/Respiratory infection
  • Sinus problems
  • Allergies
  • Urinary tract infection
  • Pediatric care
  • Poison ivy
  • Pink eye

©2014 Teladoc operates subject to state regulation and may not be available in certain states. Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Consults are not available outside of the U.S. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.

How to Use:

  1. 1.
    Log on to MyMemberPortal.com, click Teladoc and Select Use This Benefit button.
  2. 2.
    Be sure to enter your full name and Member ID EXACTLY as it appears on your membership card.
  3. 3.
    Create a unique user name and password for your Teladoc account to secure your personal health information.
  4. 4.
    Complete your Medical History Disclosure before requesting a consult. This will help ensure you receive thorough consults and accurate prescriptions.
  5. 5.
    To add dependents, click My Family, Add A Dependent (adult dependents will receive an email with a unique user name—they must log on to their own account to complete their Medical History Disclosure before requesting a consult) or call 855.VIP.DOCS (855.847.3627).
  6. 6.
    Click Request a Consult from your Teladoc account or call 855.VIP.DOCS (855.847.3627) to speak with a doctor 24/7.
  7. 7.
    Based on treatment protocols, doctors may not prescribe an antibiotic for viral illnesses such as most colds, sore throats, coughs, sinus infections and the flu. Doctors may suggest alternative treatment options such as a prescription for symptom relief or overthe- counter medication.

DOCTORS ONLINE
FROM EDOCAMERICA

The doctor's always in!

The fast, easy way to get health information from an online resource you can trust. You have 24/7 access to doctors, pharmacists, psychologists, dentists, dieticians and more by email or smartphone app. You'll get treatment options and advice you understand. With Doctors Online, the doctor's always in!

Highlights:

  • Email access to the eDocAmerica medical team
  • Phone access to medical team through eDocVoice
  • Smartphone App (iPhone/Droid) access to the medical team
  • Ask any medical or health questions and always get personal, direct answers
  • 3D Video Library with more than 250 videos
  • Weekly Health Tips emails from physicians
  • Healthy Lifestyle Assessment to help you monitor your current health status
  • Personal health Record provides secure storage for your health information
  • All services are unlimited, confidential, and include the entire immediate family

How to Use:

  1. 1.
    Log on to MyMemberPortal.com, click Doctors Online - Select Use This Benefit button.
  2. 2.
    Click the Register Here button.
  3. 3.
    Choose Your Employer or Benefit Provider - Select Doctors Online as your provider.
  4. 4.
    Enter your last name and the member number from the front of your membership card.
  5. 5.
    Create a screen name and password, then login.
  6. 6.
    After the initial registration, simply click on Enter eDoc and enter screen name and password, then click on Ask eDoc.
  7. 7.
    Choose the professional you want to contact for medical advice and information
  8. 7.
    Type in a subject, such as Poison Ivy, and then type a question in the message field.

HEALTH WEALTH
CONNECTION FROM LIIV.COM

Get a Head Start on a Healthier Lifestyle

Health Wealth Connection is a wellness resource for your physical health and personal finances to inspire you, grow and walk with you toward a healthier, happier and more wholesome life. Whether you're healing from a condition or needing to reduce your credit card debt, this unique program is dedicated to helping you reach your goals. It's like having a health coach, financial planner, nutritionist and counselor all ready to help you get healthier and wealthier.

Highlights:

  • Insights on health, money and managing stress
  • Tips from Suze Orman, Deepak Chopra, Geneen Roth, Dr. Mark Hyman and more
  • Health articles include nutrition, exercise, stress reduction, sleep, diabetes, heart disease, back pain and more
  • Financial articles include spending habits, savings, dealing with debt, credit cards, retirement, investment strategies and more

How to Use:

  1. 1.
    Log on to MyMemberPortal.com, click Health Wealth Connection - Select Use This Benefit button.
  2. 2.
    Click on "Don't have access? Activate your account using your Member & Group Id" link to get started.
  3. 3.
    Select Activate Your Account.
  4. 4.
    Enter your Member ID and Group ID (on the front of your membership card).
  5. 5.
    Liiv.com will send you an activation email.

MEDICAL HEALTH ADVISOR FROM HEALTH ADVOCATE™

Your Personal Health Advocates.

Healthcare is becoming harder to understand. Personal Health Advocates help you find your way through insurance and healthcare systems. They can also locate doctors, specialists, hospitals, dentists and pharmacies. Advocates research treatments, resolve claims and provide medical explanations so you can make more informed decisions.

Highlights:

  • Untangle medical bills and insurance claims
  • Clarify benefits
  • Answer questions about tests, treatments and medications
  • Coordinate care among multiple providers
  • Assist with eldercare and related healthcare issues
  • Arrange second opinions
  • Transfer medical records
  • Negotiate payment arrangements with providers and find options for non-covered services
  • Provide information about generic drug options

How to Use:

  1. 1.
    Call 866.272.6009 Monday to Friday, 9:00 am to 10:00 pm Central Time to speak with a Personal Health Advocate.
  2. 2.
    Log on to MyMemberPortal.com, click Health Advocacy and click Use This Benefit to access general health information and the Health Cost Estimator.
  3. 3.
    You can also download the Health Advocate app from the iTunes App Store or Google Play Store.
    • You will need to enter "Health Services" in the member login field to use the benefit.

MEDICAL BILL SAVER™
FROM HEALTH ADVOCATE™

Bills, bills, bills ...

Major issues can add up to major bills! Call Medical Bill Saver™ and rest easy. Experts who know the ins and outs of billing practices will negotiate with providers to help you save. Negotiators can often save you 25% to 50% on medical or dental bills over $400, which have not been submitted to insurance or previously discounted.

Highlights:

  • Skilled negotiators will attempt to negotiate discounts on your behalf, no matter your benefit status
  • Negotiations can lead to a reduction in your out-ofpocket costs
  • Health Advocate™ will obtain written confirmation of the negotiated terms and conditions

How to Use:

  1. 1.
    Call 866.272.6009 Monday to Friday, 9:00am to 10:00pm CT to speak with an expert negotiator or 24/7 to speak with a registered nurse.
  2. 2.
    Log on to MyMemberPortal.com, click Health Advocacy and click Use This Benefit to access general health
  3. 3.
    You can also download the Health Advocate app from the iTunes App Store or Google Play Store.
    • You will need to enter "Health Services" in the member login field to use the benefit.
  4. 4.
    Enter your Member ID and Group ID (on the front of your membership card).
  5. 5.
    Liiv.com will send you an activation email.

NURSELINE™
FROM HEALTH ADVOCATE™

You're in Good Hands.

You and your family have a place to turn to for trusted advice and information when you need it most. Rest assured-highly trained registered nurses are on-call 24/7 to answer your questions. Whether your baby has a fever in the middle of the night, you think you have the flu or you need to discuss side effects of medications, call Nurseline.

Highlights:

  • Registered nurses ready to answer your calls 24/7/365
  • Detailed information on a range of concerns including appropriate treatment options for minor emergencies or illnesses
  • Nurses provide information to help you decide how to solve or treat the problem

How to Use:

  1. 1.
    Log on to MyMemberPortal.com, click Health Wealth Connection - Select Use This Benefit button.
  2. 2.
    Click on "Don't have access? Activate your account using your Member & Group Id" link to get started.
  3. 3.
    Select Activate Your Account.
  4. 4.
    Enter your Member ID and Group ID (on the front of your membership card).
  5. 5.
    Liiv.com will send you an activation email.

FAQ’s

You may either login to the Member Portal (www.MyMemberPortal.com) or contact our Member Services at ### (Monday – Friday 7am – 7pm and Saturday 8am – 5pm CST).

You may either login to the Member Portal (www.MyMemberPortal.com) to access information for each of the benefits or call our Member Services for assistance at ### (Monday – Friday 7am – 7pm and Saturday 8am – 5pm CST).

Not available to VT or WA residents.